Shipping policy
Welcome to Ironhorse Motorsports! We are committed to delivering your orders promptly and efficiently. Please review our shipping policy to understand how we handle shipping, delivery times, costs, and related matters.
1. Shipping Destinations:
1.1 We ship to addresses within Australia and select international destinations. Please check our website or contact customer service to confirm if we deliver to your location.
2. Processing Time:
2.1 Orders are typically processed within 1-3 business days of receiving payment. Processing times may vary during peak periods or due to unforeseen circumstances.
3. Shipping Methods and Costs:
3.1 We offer various shipping methods, including standard, express, and priority options. Shipping costs are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination address.
3.2 Shipping charges will be displayed at checkout before you complete your order.
4. Delivery Times:
4.1 Estimated delivery times vary depending on the shipping method chosen and the destination:
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
- Priority Shipping: 1-3 business days
4.2 Please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control, such as carrier delays or customs processing for international orders.
5. Tracking Your Order:
5.1 Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your package through the carrier’s website.
6. International Shipping:
6.1 International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Ironhorse Motorsports is not responsible for any additional charges incurred during customs clearance.
6.2 Delivery times for international orders may vary based on the destination country and customs procedures.
7. Lost or Damaged Packages:
7.1 If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order.
8. Shipping Restrictions:
8.1 Certain products may have shipping restrictions due to size, weight, or regulatory requirements. Any such restrictions will be noted on the product page.
9. Changes to Shipping Policy:
9.1 Ironhorse Motorsports reserves the right to modify this shipping policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.
Contact Us:
If you have any questions or concerns about our shipping policy, please contact our customer service team at sales@ironhorsemotorsports.com.au. We are here to assist you and ensure a smooth shipping experience.
Thank you for choosing Ironhorse Motorsports!